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What a regulator officer at MELSS does on the EOSB platform, how it fits with everyone else, and how to use this guide.

New to the platform? Start with How the platform works and Roles and responsibilities. Every workflow is drawn out under How EOSB works.

As a regulator officer at the Ministry of Employment, Labour and Social Security (MELSS) you do two things on the platform:

1. Decide who may take part. No employer, trustee or fund manager can start until you have verified it.
2. Oversee the benefits employers owe. You can see every active employer’s liability, month by month and employee by employee.

Your oversight screens are read-only: you see everything, but you do not change records or move money.

Where you fit

Who	What they do
You (regulator)	Verify registrations; review accruals, exceptions and employer ledgers.
Platform administrator	Registers organisations and submits them to you, sets employers up after you approve them, and fixes the data behind computation exceptions.
Employers	Register employees and fund their trusts.
Trustees and fund managers	Hold and invest the trust money. Each must be verified by you before it can be appointed to a trust.

Find what you need

Setting up

1. Set your password and sign in.
2. Learn the verification queue.

Every day

1. Work through employer registrations waiting for a decision.
2. Check the trustee and fund manager queues.
3. Come back to any deferred cases you now have answers for.

Every month

Accruals run automatically just after each month ends.

1. Open Monthly accruals for the month just closed and check the run Completed.
2. If Exceptions is above 0, list them under Computation exceptions and send them to the platform administrator.
3. Spot-check employers in the transaction ledger — for example, those with a low funding ratio.

When something happens

Situation	Go to
A registration needs a decision	Verify employers or Verify trustees and fund managers
You are waiting on another agency	Defer verification
An employer’s liability looks wrong	Transaction ledger, then the employee drill-down
You want to check how a benefit was calculated	How benefits are calculated
You see an error message	Messages and what to do

How to use this guide

Each page covers one screen, in the order of the menu. Pages start with Where (how to reach the screen), number their steps to match the red markers in the screenshots, and end with What happens next. Sections titled Good to know go deeper; skip them on a first read.